Privacy Notice

    Last updated: 13 May 2026

    This Privacy Notice explains how Rubble Removal Vanderbijlpark processes your personal information under the Protection of Personal Information Act 4 of 2013 ("POPIA"). It mirrors the disclosures required by section 18 of POPIA.

    1. Responsible Party

    Rubble Removal Vanderbijlpark, operated by Craig Sandeman.
    Vanderbijlpark, Gauteng, 1911.
    Email: info@rubbleremovalvanderbijlpark.co.za.

    2. Information Officer

    Information Officer: Craig Sandeman, registered with the Information Regulator of South Africa.
    Email: privacy@rubbleremovalvanderbijlpark.co.za

    3. What we collect

    • Name, phone number, email address and suburb when you request a quote.
    • Free-text description of the rubble-removal job you submit.
    • If you call our line: caller ID, call recording, and AI-generated transcript of any voicemail.
    • Server logs (IP address hash, user agent, pages visited) for security and analytics.

    Source: the data subject directly (you).

    4. Purpose & lawful basis

    • Quote response & service delivery — performance of contract / steps to enter a contract at your request (POPIA s.11(1)(b)).
    • Pay-per-lead distribution — we share your quote details with a vetted local rubble-removal contractor from our network, who pays per lead unlocked. This is done with your consent (the consent checkbox on our quote form) and is necessary to respond to your enquiry.
    • Direct marketing — only with separate, explicit opt-in. We don't send marketing SMS or emails unless you tick a clearly marked marketing checkbox AFTER your first interaction with us.

    5. Operators & sub-processors

    We share data only with the following operators, each bound by a written agreement under s.21 of POPIA:

    • Cloudflare, Inc. — DNS, CDN, email routing.
    • Hostinger International Ltd — web hosting, MySQL database, email forwarding.
    • Twilio, Inc. — call tracking, voicemail recording.
    • fal.ai — voicemail audio transcription (Whisper model).
    • Anthropic, PBC — voicemail field extraction (Claude model). The audio recording itself is not retained by Anthropic; only the text transcript.
    • Resend, Inc. — transactional email delivery.
    • Google LLC (Gmail) — owner's inbox for lead notifications.
    • LeadsManager (Vercel + Supabase) — internal CRM that aggregates leads across Craig's lead-gen sites.
    • Vetted rubble-removal contractors — your full quote details are released to one contractor when they unlock the lead at our per-lead price. All contractors agree in writing to POPIA-compliant handling.

    6. Cross-border transfer (s.72)

    Some operators above (Cloudflare, Twilio, fal.ai, Anthropic, Resend, Google, Vercel) host data outside South Africa, primarily in the United States and European Union. Each operates under published Data Processing Agreements that incorporate the Standard Contractual Clauses. If you'd rather your details were not transferred outside South Africa, call us instead at (the caller-ID and call recording still pass through Twilio's South African PoP).

    7. Retention

    • Quote enquiries: 3 years from last contact.
    • Voicemail recordings: 90 days, then audio is deleted (transcripts retained 3 years).
    • Tax invoices: 5 years (SARS).
    • Server access logs: 90 days.
    • Marketing consent records: for as long as you remain opted in, plus 12 months.

    8. Your rights

    You have the right to:

    • Access your personal information (s.23).
    • Request correction or deletion (s.24).
    • Object to processing, including direct marketing (s.11(3), s.69(3)).
    • Withdraw consent at any time.
    • Data portability where technically feasible.
    • Lodge a complaint with the Information Regulator.

    9. Direct marketing opt-out

    Reply STOP to any SMS, click unsubscribe in any email, Email privacy@rubbleremovalvanderbijlpark.co.za. Opt-outs are effective within 5 business days.

    10. Cookies and tracking

    This site uses functional cookies only (session, anti-spam) plus minimal first-party click tracking (phone button taps) to measure ad effectiveness. No third-party analytics (GA4 / Meta Pixel / Hotjar) are currently loaded. If we add any tracking third party, a granular consent banner will appear above any analytics scripts firing.

    11. Security & breach notification

    The site is served over HTTPS, the database is encrypted at rest, sessions use HttpOnly cookies, and access is audit-logged. If a security breach is reasonably believed to compromise your information, we will notify you and the Information Regulator under s.22.

    12. Complaints to the Information Regulator

    Information Regulator (South Africa)
    Email: complaints.IR@inforegulator.org.za
    Tel: +27 10 023 5200
    JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

    13. PAIA Manual

    Our PAIA Manual is available on request from privacy@rubbleremovalvanderbijlpark.co.za and at our premises. A R50 admin fee may apply for copies.

    14. Changes to this notice

    Material changes will be flagged in a banner on the site for 30 days before they take effect. The "Last updated" date at the top will always reflect the most recent revision.

    15. Related policies

    See our Disclaimer for information on independence from municipal facilities referenced on the Dump Sites page.

    Our recent work

    Past jobs across the Vaal Triangle

    Real loads we've cleared — from builder's rubble and garden waste to full house clearances. Swipe through a few recent jobs.

    Rubble removal job in the Vaal Triangle — recent project 1
    Rubble removal job in the Vaal Triangle — recent project 2
    Rubble removal job in the Vaal Triangle — recent project 3
    Rubble removal job in the Vaal Triangle — recent project 4
    Rubble removal job in the Vaal Triangle — recent project 5
    Rubble removal job in the Vaal Triangle — recent project 6
    Rubble removal job in the Vaal Triangle — recent project 7
    Rubble removal job in the Vaal Triangle — recent project 8
    Rubble removal job in the Vaal Triangle — recent project 9
    Rubble removal job in the Vaal Triangle — recent project 10
    Rubble removal job in the Vaal Triangle — recent project 11
    Rubble removal job in the Vaal Triangle — recent project 12
    Rubble removal job in the Vaal Triangle — recent project 13
    Rubble removal job in the Vaal Triangle — recent project 14
    Rubble removal job in the Vaal Triangle — recent project 15
    Rubble removal job in the Vaal Triangle — recent project 16
    Rubble removal job in the Vaal Triangle — recent project 17
    Rubble removal job in the Vaal Triangle — recent project 18
    Rubble removal job in the Vaal Triangle — recent project 19
    Rubble removal job in the Vaal Triangle — recent project 20
    Rubble removal job in the Vaal Triangle — recent project 21
    Rubble removal job in the Vaal Triangle — recent project 22
    Rubble removal job in the Vaal Triangle — recent project 23
    Rubble removal job in the Vaal Triangle — recent project 24

    A sample of the loads we've cleared for homeowners and businesses around the Vaal Triangle.